In 2019, the European Data Protection Supervisor investigated Microsoft's alleged violation of European data protection laws. The panel confirmed that it had serious concerns about Microsoft's contracts with European organizations. Microsoft has released new terms of online service for Office 365.

In 2018, the Dutch Ministry of Justice launched its own investigation into the hidden collection of telemetry data from MS Office. In early 2019, DMOJ said that Microsoft had violated the EU's general data protection regulation in eight cases. These GDPR violations particularly affected the telemetry data collection systems of Office 365 and Office Pro Plus. DMOJ accused Microsoft of having collected large amounts of personal data without properly informing users.

This sentence gave the alarm in Brussels. The European Data Protection Supervisor continued the initial investigation in the Netherlands. Later in 2019, the EDPS stated:

Although the investigation is ongoing, preliminary results show serious concerns about compliance with data protection treaties and Microsoft's role as a processor for EU institutions that use their products and services.

Microsoft promised to modify cloud service contracts at the end of 2019. Microsoft's data protection officer said:

[We] will clarify that Microsoft assumes the role of data controller when we process data for specific administrative and operational purposes to provide cloud services such as Azure, Office 365, Dynamics and Intune covered by this contract. The basic promise was to introduce more transparency in data processing in the Microsoft OST.

Microsoft has just released the new online terms of service for Office 365. This new OST can be downloaded in several languages ​​from the Microsoft website. The new OST contains four important changes compared to the original. It is a 40-page document that Microsoft does not authorize to process customer data for commercial purposes, unless the customer allows it.

For this reason, the processing of customer data in Microsoft Office 365 is clear in the new OST document. This ends the hidden processing of customer data by the large M with Office 365 and Office Pro Plus.

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